Customer Care and General Enquiries

If you have any queries or if we can be of any further assistance please do not hesitate to contact us. For telephone enquiries, we can be contacted between the below opening hours on 0203 576 0991:

Monday - Friday 9am - 5pm
Saturday 11am - 3pm
Sunday - closed

Alternatively, please send your enquiry via email to: and we will contact you within twenty four hours of receipt

For more information, please also visit:

Common Faqs Care & Use

For Press Enquiries

For press enquiries, please contact us at

You can also see our latest news in the ISSOIR Insider below:

Visit ISSOIR Insider


Pre-order allows you to place an order for your chosen pieces and have these made exclusively for you by the London based atelier.

The pre-order window will be open for a limited time frame, and once the order window has closed your piece will begin to be crafted. 

Please do not hesitate to contact us at to enquire about the service and we will contact you within twenty four hours of receipt.

Please visit our FAQs page here for our full list of pre-order FAQs.